Updated: May 7, 2026

TLC Austin works to make the dining room, the patio, and the website usable for every guest who shows up. We meet ADA standards as the floor, not the ceiling, and we keep looking for places to do better.

OUR COMMITMENT

We aim to meet or exceed the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is not a checklist you finish, so we keep working at it.

RESTAURANT ACCESSIBILITY

Wheelchair Accessibility The whole restaurant is wheelchair accessible. Entrances, restrooms, and dining areas are step-free. Tables fit chairs without rearranging the room, and the staff is trained to help when help is asked for.

Parking Accessible parking is in the Lamar Union garage, with marked spaces near the elevators and the ground-floor entrance.

Seating Options We have standard tables, high-tops, and long community seating. If you need a specific kind of seat, tell us when you book and we will hold the right table for you.

Hard of Hearing We don't have a formal assistive listening system, but we can seat you in the quieter side of the room and the staff will write things down or repeat them as many times as it takes.

Service Animals Service animals are welcome under ADA rules. Mention it to your server and we'll set you up with the right table and a water bowl for your partner.

Dietary Accommodations The kitchen is 99% gluten-free with a dedicated GF fryer, so cross-contact is easy to manage. Allergies, intolerances, dietary restrictions, tell your server and the kitchen will work with you. See the Gluten-Free page for what's safe and what's not.

WEBSITE ACCESSIBILITY

We build the site to work with assistive technology, including screen readers, keyboard navigation, and voice commands. Specifically:

Semantic HTML: proper structure and landmarks so content is navigable.
Keyboard Navigation: every interactive element reachable with Tab, Enter, and Escape.
Alt Text: descriptive alt text on images for screen readers.
Color Contrast: we aim for WCAG-compliant contrast on body and headline text.
Readable Fonts: legible sizes, no decorative fonts on long-form text.
Responsive Design: the site adapts to phones, tablets, and desktops.
Clear Navigation: consistent menus and clearly labeled links.

Third-Party Services

We use OpenTable for reservations, Toast for online orders, and Tripleseat for events. Their accessibility is theirs, not ours, but we picked partners who take it seriously. If you hit a wall on one of those platforms, call us and we'll help you finish the task by phone.

ONGOING IMPROVEMENTS

Accessibility is ongoing. We review the building, the site, and our service standards on a regular basis, train the team, and listen when guests tell us we missed something.

FEEDBACK AND ASSISTANCE

If something on this site or in our restaurant is hard to use, tell us. We will work to fix it.

You can reach us:

By phone: (512) 580-0971
By email: info@tlcaustin.com
In person: 1100 S Lamar Blvd, Suite 1150, Austin, TX 78704

When you write, please include:

What barrier you ran into
Where it happened (which page, which part of the restaurant)
How we can reach you to follow up

ACCOMMODATIONS FOR PRIVATE EVENTS

Booking a private event with specific accessibility needs? Tell our events team. We'll arrange seating, share menus in alternative formats, and coordinate any other request so every guest in your party is comfortable.

Events team: events@tlcaustin.com

LEGAL COMPLIANCE

TLC Austin complies with applicable federal, state, and local accessibility laws, including the Americans with Disabilities Act (ADA), the ADA Amendments Act (ADAAA), and Section 508 of the Rehabilitation Act.

CONTACT US

TLC Austin 1100 S Lamar Blvd, Suite 1150
Austin, TX 78704
info@tlcaustin.com
(512) 580-0971

ACCESSIBILITYSTATEMENT.