PRIVACY
POLICY.

This page explains what information TLC Austin collects, how we use it, and the choices you have. Plain English. No tricks.

By using our website or services, you agree to the practices below. If you do not, please skip the online channels and call us at (512) 580-0971 instead.

1. INFORMATION WE COLLECT

Personal Information

We collect what you give us when you:

• Make a reservation through our website or OpenTable
• Place an online order through Toast
• Sign up for our email list or promotions
• Contact us by email, phone, or web form
• Enter a survey, contest, or promotion
• Apply for a job through our careers page

That information may include:

• Name, email address, phone number
• Mailing address and billing information
• Reservation details and dining preferences
• Order history and payment information
• Allergies and dietary restrictions you share with us
• Anything you write to us directly

Automatically Collected Information

When you visit the site, we may collect basic technical info, including:

• IP address, browser type, operating system
• Pages visited, time on page, navigation patterns
• Referring website or search terms
• Device identifiers and location data, if you've enabled it

2. HOW WE USE YOUR INFORMATION

We use what we collect to:

• Process reservations, orders, and payments
• Get back to you about a reservation, an order, or a question
• Send promotional emails and updates, only if you opted in
• Improve the website, the menu, and the experience in the dining room
• Meet legal obligations and enforce our terms
• Prevent fraud and keep accounts secure
• Understand how the site is used so we can make it better

3. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information. We share it only with the following:

Service Providers

We use trusted third parties to run pieces of the business:

• OpenTable for reservations
• Toast for online ordering and payment processing
• Tripleseat for private event bookings
• Email marketing platforms for newsletters and promotions
• Analytics providers for website usage data

Each one is bound by contract to protect your information and may only use it to do its job for us.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is needed to:

• Comply with legal processes
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and policies

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tools to:

• Remember your preferences and settings
• Measure traffic and usage patterns
• Deliver relevant content and ads

You can manage cookies through your browser. Turning them off may break parts of the site.

5. YOUR CHOICES AND RIGHTS

Email Communications

You can opt out of promotional emails any time by clicking "unsubscribe" at the bottom of a marketing email, or by writing us directly.

Access and Correction

You have the right to request access to, correction of, or deletion of your personal information. Email us at info@tlcaustin.com and we will take it from there.

Do Not Track

Some browsers send "Do Not Track" signals. We do not currently respond to them. You can still manage tracking through your browser settings.

6. DATA SECURITY

We use reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. No system on the internet is 100% secure, so we can't promise absolute security, but we take it seriously.

7. CHILDREN'S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. If you think a child has sent us information by accident, write us and we'll remove it.

8. THIRD-PARTY LINKS

Our website links out to other sites (OpenTable, Toast, social platforms). We can't speak for their privacy practices. Read their policies before sharing personal information with them.

9. CHANGES TO THIS POLICY

We may update this policy from time to time to reflect changes in our practices or in the law. Updates show up on this page with a new effective date. Continuing to use our services after that means you accept the new version.

10. CONTACT US

Questions about this policy or how we handle your data? Reach us:

TLC Austin 1100 S Lamar Blvd, Suite 1150
Austin, TX 78704
info@tlcaustin.com
(512) 580-0971